- February 26, 2020
- Author: D. Scott Mattson
TIP Alert
Do your customers have to ask you to answer questions for which the answer should be obvious? Customers don’t like to be burdened to contact you for items that could easily be provided for them on a self-service basis. Do your FAQ’s actually include the questions that customers want the answers to? Empower front line agents to keep FAQs fresh and relevant. Do they get an auto-confirmation when they order or do they need to call to ensure their order wasn’t lost in the ether?