Customer Support Networks
We are a tribe of impassioned customer support experts who deliver responsive and targeted responses in real-time. We work with major game publishers like Atari and Dreamworks and healthcare companies like EnChroma and Napier Health. No process is too small, too big, or too complex. We’re tools agnostic meaning we can embed into your existing team, tool and process. We are very familiar with ZenDesk, Freshdesk, Kayako, Salesforce…you name it.
We also offer our own help desk solution, SupportCloud™” that’s built, hosted and managed by us. In some cases, we will include the cost of the help desk at no ongoing expense to you. Let us manage your FAQs, ticketing and telephone traffic. We do it all. We even have our own telephony solution that utilizes the very latest VOIP technology built on the robust AWS platform. What could be easier?
Through SupportCloud™
Lowest Cost -
Guaranteed
Multi-lingual - Currently supporting 15 different languages
Service and engage customers on social media
Make service agents more productive
Reduce service costs/improve QOS with robust reporting
Telephony PBX/ACD services including IVR and toll-free
Knowledge-base - FAQ creation services inclusive
Answer interrupt feature reduces expensive live contacts
The reality is that most businesses lack the time, money, resources, and expertise to implement effective online customer service. We have been doing it for decades.